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2012 Wembley Hotel
Membership
How does the Wembley dollar
system work? When
purchasing qualifying products from the bar or bottle shop, simply
hand over your card to staff when paying, and accrue Wembley
Dollars. As at January 2012;
$1 spent = 1
Wembley dollar
11 Wembley dollars
earned = $1 Wembley accumulated on your card
Eg. If you spend $11 dollars you
will accumulate $1 dollar on your card to spend. You will be
notified of any change to our Wembley Dollar System.
- How do I redeem my Wembley
Dollars and what can I use them for? Simply ask your bartender how many Wembley
Dollars you have accrued and from there you can choose to use those
points to make purchases. Staff can look up the info on the till.
Once you have accrued Wembley Dollars you can use them to purchase
goods and services in the Cambridge Bar. You cannot use your
birthday voucher in the drive thru.
- New SMS system for 2012
Members In 2012, Wembley
Hotel members will be able to access our new SMS system. With it
you will be able to find out your Wembley Dollar balance at any
time and also make use of or SMS ordering system. More details to
come in the New Year!
- What happens if I lose my
card? If you misplace
your card, notify us by emailing membership@thewembleyhotel.com.au and we will arrange a new card to be
issued for you and a time to collect it. Every replacement card has
a fee of $10. If your card is faulty no fee will apply.
- What items do and do not
accrue Wembley Dollars? As of January 2012 bottled wine from the bottle
shop, and food and beverages purchased in the Cambridge (main) Bar
accrue Wembley Dollars. If something is already discounted it does
not accrue points on top of that discount. In the bar this includes
Happy Hour or Function Priced Drinks, weekly food specials like the
T-Bone or Chilli Mussels etc. In the Drive Thru you can earn points
on all single bottle prices, but some items or specials might be
priced better than your member dollars can reward you. For example
the regular Thirsty Camel 6 packs and wine by the carton or other
specials. In all these cases you will receive the discount and not
the points. On occasion we will run Member Promotions that will see
some products earn more than normal points when purchased. Also, in
the future you will be able to redeem your points on other items
like t-shirts and hats or other promotional items in the Drive
Thru.
- Membership Email and SMS
Updates Membership is
also our way of keeping you up to date with what is happening at
the Wembley so you must be prepared to receive our monthly member
update emails and occasional SMS messages for last minute specials.
You are welcome to opt out of the emails and SMS’, but you must
understand you are also opting out of your Membership as well as a
result. From January 2012 we will only be sending one email update
out per month.
- Annual Birthday Voucher
Every year on your
birthday eligible members will receive 50 Wembley Dollars (550
points) as a voucher on your member card. To be eligible
members must have already picked up and be using their members card
at the venue. The voucher is a reward for regular customers.
Members must be active and have been using their cards for at least
30 days before their birthday. Eligible members will receive an
email notification that the voucher is available, but must still be
activated. To activate the voucher members will need to reply to
the email. This is so we can confirm your details on our system are
still correct. Once confirmed and activated via email you may use the voucher at any
time in the Cambridge Bar on food and beverage. The voucher is
valid for 90 days from your birthdate. The voucher is not valid in
the drive thru. Misuse of the voucher may result in cancellation of
your membership and any accrued Wembley Dollars
(points).
- Online Membership System
In order to maintain a
valid Membership from January 2012 you can log on to your
membership account to keep us up to date with your details. This
can be done at www.thewembleyhotel.com.au/members Remember to keep us up to date if you
change your email address or mobile phone number so that we can
keep you up to date with what is happening at the Hotel and notify
you when your birthday voucher is available. We will not be
responsible for unused vouchers or other missed member
opportunities if your information is not up to date on our system.
Any problems or issues with the online update or with any issue
regarding the Wembley Hotel Membership can be directed
to;
membership@thewembleyhotel.com.au
Thank you and all the best for
2012!
Regards,
The Wembley
Hotel
Our Privacy Policy
The Wembley Hotel is committed to supporting the 'National
Privacy Principles for the Fair Handling of Personal Information'
which set clear standards for the collection, access, storage and
use of personal information which we obtain as part of our business
operations.
Our respect for our customers' right to privacy of their
personal information is paramount. We have policies and procedures
to ensure that all personal information, no matter how or where it
is obtained, is handled sensitively, securely, and in accordance
with the National Privacy Principles.
This Privacy Policy sets out: matters of which you should be
aware regarding information we may collect about you, our policies
on the management of personal information, and generally, what sort
of information we hold, for what purposes, and how we collect,
hold, use and disclose that information.
What personal information do we collect and store?
So that we can provide services to you, we may ask for personal
details such as your name, address, telephone number or email
address. Some examples of where we may need these details are sale
or returns or in-store competitions. Privacy law requires us to
collect personal information about you only from you if it is
reasonable and practical to do so.
The Wembley Hotel takes measures to ensure your personal
information is protected from unauthorised access, loss, misuse,
disclosure or alteration. We also take measures to destroy or
permanently de-identify personal information when it is no longer
required. The types of measures we take vary with the type of
information, and how it is collected and stored.
Generally, you have no obligation to provide any information
requested by us. If you choose to withhold requested information
however, we may not be able to provide you with the goods and
services that depend on the collection of that information,
particularly if the collection of that information is required by
law.
How is personal information used?
The personal information that we ask for is generally used to
provide goods or services to you. For example, for a credit card
transaction we need your card number, and for a competition we need
your contact details so we can contact you if you win.
We may also use your personal information in other ways to
provide you with superior service. This may include using your
personal information to advise you of new products and services.
You have the right to tell us that you do not want us to send
information to you other than for the main purpose for which we
have collected your personal details.
Where possible, we try to ensure that our disclosure of
information to other organisations (for example market researchers,
and others with whom we have commercial arrangements) is in a way
which does not personally identify individuals.
Access to your personal information
We will provide you with access to any of your personal
information we hold (except in the limited circumstances recognised
by privacy law).
If you require access to your personal information,or have
questions or concerns in relation to how privacy is managed at The
Wembley Hotel please email functions@thewembleyhotel.com.au
Of course, before we provide you with access to your personal
information we will require some proof of identity. For most
requests, your information will be provided free of charge, however
we may charge a reasonable fee if your request requires a
substantial effort on our part.
If you need to update your information (eg. if you change your
address), please contact the relevant part of The Wembley Hotel
website to which you supplied that information so we can make the
change. |
