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Our Privacy Policy
The Wembley Hotel is committed to supporting the 'National
Privacy Principles for the Fair Handling of Personal Information'
which set clear standards for the collection, access, storage and
use of personal information which we obtain as part of our business
operations.
Our respect for our customers' right to privacy of their
personal information is paramount. We have policies and procedures
to ensure that all personal information, no matter how or where it
is obtained, is handled sensitively, securely, and in accordance
with the National Privacy Principles.
This Privacy Policy sets out: matters of which you should
be aware regarding information we may collect about you, our
policies on the management of personal information, and generally,
what sort of information we hold, for what purposes, and how we
collect, hold, use and disclose that information.
What personal
information do we collect and store?
So that we can provide services to you, we may ask for
personal details such as your name, address, telephone number or
email address. Some examples of where we may need these details are
sale or returns or in-store competitions. Privacy law requires us
to collect personal information about you only from you if it is
reasonable and practical to do so.
The Wembley Hotel takes measures to ensure your personal
information is protected from unauthorised access, loss, misuse,
disclosure or alteration. We also take measures to destroy or
permanently de-identify personal information when it is no longer
required. The types of measures we take vary with the type of
information, and how it is collected and stored.
Generally, you have no obligation to provide any
information requested by us. If you choose to withhold requested
information however, we may not be able to provide you with the
goods and services that depend on the collection of that
information, particularly if the collection of that information is
required by law.
How is personal
information used?
The personal information that we ask for is generally used
to provide goods or services to you. For example, for a credit card
transaction we need your card number, and for a competition we need
your contact details so we can contact you if you win.
We may also use your personal information in other ways to
provide you with superior service. This may include using your
personal information to advise you of new products and services.
You have the right to tell us that you do not want us to send
information to you other than for the main purpose for which we
have collected your personal details.
Where possible, we try to ensure that our disclosure of
information to other organisations (for example market researchers,
and others with whom we have commercial arrangements) is in a way
which does not personally identify individuals.
Access to your
personal information
We will provide you with access to any of your personal
information we hold (except in the limited circumstances recognised
by privacy law).
If you require access to your personal information,or have
questions or concerns in relation to how privacy is managed at The
Wembley Hotel please email functions@thewembleyhotel.com.au
Of course, before we provide you with access to your
personal information we will require some proof of identity. For
most requests, your information will be provided free of charge,
however we may charge a reasonable fee if your request requires a
substantial effort on our part.
If you need to update your information (eg. if you change
your address), please contact the relevant part of The Wembley
Hotel website to which you supplied that information so we can make
the change.
THE WEMBLEY HOTEL BOTTLE
DEPARTMENT
344 Cambridge Street
Wembley 6014
Western Australia Australia
(08) 9383 7488
winesales@thewembleyhotel.com.au
ABN: 64 234 837 067
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